Empowering the next generation of professionals
How Elevate Media University collects, uses, protects, and manages your personal information in line with the Kenya Data Protection Act, 2019.
This Privacy Policy explains how Elevate Media University ('we', 'our', 'us') collects, uses, discloses, stores, and safeguards personal information when you use our website, apply for admission, register an account, or use our student, teacher, and admin portals. We are committed to protecting your privacy and processing personal data lawfully, fairly, and transparently in accordance with the Kenya Data Protection Act, 2019 and other applicable data protection laws.
Information you provide directly: your full name, email address, phone number, national ID or passport details, academic qualifications, examination records, application and admission details, and any other information you submit through forms on this site.
Account data: usernames, login credentials, student admission numbers, employee IDs, and role assignments for the student, teacher, and admin portals.
Usage data: pages visited, time spent, browser type and version, device information, operating system, and IP address, collected for analytics, security, and improvement purposes.
If you are a registered student, we may further collect attendance, assignments, grades, examination results, and programme of study information while you are enrolled.
We process personal data on the following lawful bases: consent where you have given it freely and specifically; performance of a contract where processing is necessary to provide the academic services you requested; legal obligation where required by applicable law; and legitimate interests where processing is necessary for our interests without overriding your rights and freedoms.
We do not sell or rent your personal information. We may share data with service providers who operate and host this platform (such as hosting, database, authentication, and analytics providers) under confidentiality and security safeguards. We may also disclose data where required by law, to protect legal rights, or to respond to lawful requests from authorized authorities.
We use cookies and similar technologies to maintain your session, remember your preferences, and gather aggregated usage analytics. You can control or delete cookies through your browser settings; however, disabling essential cookies may prevent you from logging into the portals or using certain features.
We apply appropriate technical and organizational measures to protect personal data, including encrypted connections (HTTPS), secure password hashing, access controls, session management, and regular security testing. While no method of transmission or storage is completely secure, we work to keep your information safe and to meet the standards required under the Data Protection Act, 2019.
We retain personal data only as long as necessary for academic and administrative purposes, to comply with legal obligations, to resolve disputes, and to enforce agreements. Academic records are retained in line with institutional and regulatory requirements.
Under the Kenya Data Protection Act, 2019 you have the right to: access your personal data; correct inaccurate or incomplete data; delete your data subject to legal obligations; object to processing in certain circumstances; restrict processing; data portability; withdraw consent at any time where processing is based on consent; and lodge a complaint with the Office of the Data Protection Commissioner (ODPC) of Kenya.
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated date. Where changes are significant, we may also notify users by email or by a notice on the platform.
For questions, concerns, or requests relating to this Privacy Policy or your personal data, contact: Elevate Media University, via email at elevatemediaproductions1@gmail.com, by phone at +254 111 275 630, or by WhatsApp at +254 775 333 673.